Shipping policy

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Standard shipping
If shipping to the United States or Europe, we offer free shipping for most orders. Packages usually arrive at your destination within 3-7 working days, shipped from our warehouses in US or EU. (Stock in warehouse)

US Warehoue Address: 1760 SULFUR SPRING RD, HALETHORPE, MD 21227 USA

Germany Warehouse Address: Breitefeld 15, 64839 Munster (Hessen), Deutschland

If sent elsewhere (outside the US and Europe) or shipped from China (US & EU warehouse out of stock), we will charge shipping charges depending on the size, weight of the order and your location. The package usually arrives at your destination within 10-15 working days, but sometimes it takes longer. After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific time will be shipped by the next business day. If you order after 1pm Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included).


Expendited shipping
If sent elsewhere (outside the US and Europe), or shipped from China (US & EU warehouse out of stock), expedited shipping usually takes 5-10 days less to deliver than standard shipping. Shipping costs depend on the size of the order, weight, and your location.

After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific time will be shipped by the next business day. If you order after 1:00 PM Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included)

Track your packages
After printing the shipping label, you will receive an email with the tracking number. This tracking information may take up to 3 business days to provide.

Tracking information Issues
Your satisfaction and advice is our motivation! If any questions about tracking information, feel free to contact us with your order number and your tracking number that you have. Our E-mail: mia@divoom.com.

The lost package
Divoom will be responsible for any items that are damaged or lost during transportation.

If all else fails, please contact our support team directly at mia@divoom.com for help